new client info hub
frequently asked questions
Here are some of the most commonly asked questions we get from potentially new clients. Of course we welcome all questions! If these don't answer your question then please give us a call or text at 737-781-1175!
why do you need my card information?
Card information is required to cover no-shows and late cancellation fees only, your card will not be charged for any other reason. All card numbers are protected, if you need to change your card info then it must be done in person and by the client.
Will my pet be at the salon all day?
Nope! We work one on one with your pets so that your time is your time! Time is dependent on the size of pets and at most we ask for 3 hours for the big babies, no more than 2 hours for the little ones. Your first appointment will mostly be about learning who your pet is and what the do or don't like. We also ask that clients pick up within an hour of the pet being ready, this way your pet stays as stress free as possible!