SUPA PAWS PET GROOMING, LLC is not responsible for allergic reactions resulting from the manufacturer-recommended usage of any products. Although a pet may experience an allergic reaction to grooming products at any time. SUPA PAWS PET GROOMING, LLC is not responsible for any pre-existing medical conditions or the aggravation of those conditions, such as heart disease, arthritis, obesity, infections, behavior, matting, abrasions, clipper burn or irritation, or any other medical problem that may be affected by the grooming process. The health of each pet is SUPA PAWS PET GROOMING, LLC’S primary concern. For that reason your dog may be tethered during the grooming service. If we feel the safety or well-being of your dog and/or groomer is in jeopardy, a muzzle may be used or services refused/discontinued.
In the unlikely event your pet becomes ill, injured, or requires medical attention SUPA PAWS PET GROOMING, LLC will attempt to notify you or your agent as quickly as possible at the telephone number provided. If we cannot reach you or your agent, or in the case of an emergency, you authorize SUPA PAWS PET GROOMING, LLC to serve as your agent and agree that SUPA PAWS PET GROOMING, LLC may engage a veterinarian, administer medicine and make healthcare decisions at your expense.
CANCELLATIONS ARE TO BE MADE A MINIMUM OF 24 HOURS IN ADVANCE. IF NOT THE CLIENT WILL INCUR A $25.00 LATE CANCELLATION FEE. ALL FEES MUST BE PAID PRIOR TO BOOKING ANY SUBSEQUENT APPOINTMENTS. CREDIT/DEBIT CARDS WILL BE KEPT ON FILE FOR THE SOLE PURPOSE OF COVERING ANY CANCELLATION FEES.
As your pets professional groomer we reserve the right to adjust your pets hair style. If it is determined that it causes your pet discomfort or is too hard for you to maintain. We will do our best to change the cut to match what you are currently getting but at a more manageable length. If the new hair style is a big change you will receive a phone call to inform you of the suggested change before it is done. If you refuse to allow SUPA PAWS PET GROOMING, LLC to make the adjustment needed the groom will be discontinued. You will still be responsible for paying a minimum of half the grooming cost. This section will apply to pets that are matted and you will be asked to sign a matted pet release.
No-Shows, It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.
We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
*We reserve the right to refuse service to any pet or client for any reason.*
If for any reason you are not satisfied with the groom, we offer a redo only within 7 days.
SUPA PAWS PET GROOMING, LLC adheres to a strict NO REFUND POLICY.